Refund policy
We want you to love what you ordered. If something isn't right, we're glad to help — please review the guidelines below before starting a return.
Return Window
Returns must be requested within 30 days of the delivery date. Items received outside this window are not eligible for return or refund, except at our discretion.
To be eligible for a return, items must be:
- Unworn, unwashed, and in original condition
- With all original tags attached
- Returned in their original packaging
Damaged or Defective Items
If your order arrives damaged, defective, or not as described, please contact us at allison@moonstudiowear.com within 7 days of delivery. Include your order number and clear photos of the issue. This is required before a return or refund can be processed for a damaged or defective item.
How to Start a Return
Sign in to your account to submit a return request: https://account.moonstudiowear.com
Once your request is approved, you'll receive a prepaid return label by email. Please ship your item back within 7 days of receiving the label — return authorizations not used within this window will expire and the return will no longer be accepted.
Return Shipping & Fees
Return shipping is the customer's responsibility, except when the item arrives damaged, defective, or incorrect.
A flat $10 USD fee is deducted from your refund to cover return processing and restocking. This fee is the same regardless of order size.
Refunds are issued to your original payment method once your return has been received and inspected. Please allow up to 10 business days for the refund to appear, depending on your bank or card issuer.
Original shipping charges are non-refundable.
Exchanges
We're happy to offer exchanges for a different size or color, subject to availability. To request an exchange, contact us within 30 days of delivery at allison@moonstudiowear.com with your order number.
Final Sale Items
Items marked Final Sale are not eligible for return, exchange, or refund.
Questions
If you have any questions about this policy or an existing order, reach out anytime at allison@moonstudiowear.com — we're happy to help.